FAQ
HOW WILL MY ORDER SHIP?
Orders ship Monday through Friday from the US and are processed within 1-2 business days. Standard domestic shipping typically arrives within 2–6 business days after processing. Expedited options are available at checkout. Once your order ships, you will receive a confirmation email with tracking information.
HOW MUCH DOES SHIPPING COST?
Free domestic shipping is available on orders $75+ ($7.95 flat rate otherwise). Free Standard International shipping is available on orders $150+. International shipping rates vary by destination and will be shown at checkout before purchase.
WHAT IS SHIPPING PROTECTION?
Shipping Protection is an optional service available at checkout that covers your order in the event of loss or theft during transit. If selected, we will replace your order if it is confirmed lost in transit or marked delivered but not received. Orders placed without Shipping Protection are not eligible for replacement in the event of loss or theft once marked delivered.
WHAT IF MY ORDER IS DELAYED IN TRANSIT?
Tracking information in your shipping confirmation email reflects the most current status available from the carrier. If you notice a delay before delivery, please contact the carrier directly for the quickest resolution. If tracking has not updated for an extended period prior to delivery, please email us for assistance.
DO YOU SHIP INTERNATIONALLY?
We currently ship to Austria, Australia, Belgium, Canada, Denmark, France, Germany, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Portugal, Singapore, Spain, Sweden, Switzerland, UAE, and the United Kingdom. Delivery timelines vary by destination and shipping method. Standard International delivery typically arrives within 5–16 business days and will be delivered by your country’s local postal carrier once it clears customs. In select countries, an Express International option is available and typically arrives within 3–5 business days. Shipping options and estimated delivery windows will be shown at checkout.
ARE YOU AN INTERNATIONAL CUSTOMER?
Customs, duties, taxes, or brokerage fees may be charged by your country or carrier. These fees vary and we’re unable to estimate them. Any import-related charges are the customer’s responsibility. If an order is returned due to unpaid fees, we’ll issue a refund once it arrives back at our warehouse, minus shipping costs and our restocking fee.
DO YOU OFFER RETURNS?
We do not accept returns or exchanges on any of our goods. We do understand that things may shift around during the shipping process and can accommodate on a case by case basis. Please email us directly if you have received a damaged, incorrect, or missing good.