FAQ
HOW ARE WH GOODS DIFFERENT?
We believe that the intention behind our products is what sets us a part from other brands in our space. We use recycled paper stocks that are not only less of an impact on our planet, but feel luxe to the touch. The intention behind our designs allows our community to feel thought-of when using a Wilde House good. Ultimately, we aim to consider every detail and we believe that makes a difference.
WHERE CAN I FIND WH GOODS LOCAL TO ME?
Wilde House Paper is carried by over 500 stores throughout the world. From small boutiques to familiar lifestyle stores, we are fortunate to be able to bring WH to you locally through our variety of stockists.
HOW OFTEN DO YOU RELEASE NEW PRODUCTS?
We are very mindful about bringing new designs into our collection to ensure every WH goods serves its mission of connection. We plan add new products to our line seasonally through art updates and mindful additions that complement the season that our community is in. We are also diving deeper into brand collaborations that allow us to bring our design perspective to different mediums.
HOW WILL MY ORDER SHIP?
Orders are shipped Monday-Friday and during the busy Holiday season are processed within 1-3 business days. Standard domestic shipping takes between 2-6 business days to arrive. Expedited shipping is available at checkout but please be aware of processing times when selecting this option. When your order ships, you will receive a confirmation email that contains tracking information.
DO YOU SHIP INTERNATIONALLY?
Yes! All international orders ship via DHL Ecommerce where the final delivery will be completed by your country's local postal service. This service typically takes between 7-15 business days but can take longer depending on customs.
HOW MUCH DOES INTERNATIONAL SHIPPING COST?
International shipping costs vary by country. Orders $50+ qualify for complimentary shipping and orders under $50 ship for a flat rate of $9.95 USD for the following countries: Austria, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Luxembourg, Mexico, Netherlands, Northern Ireland, Norway, Portugal, Spain, Sweden, Switzerland, and United Kingdom. Orders $150+ qualify for complimentary shipping and orders under $150 ship for a flat rate of $19.95 USD for all other countries that were not mentioned above. Please keep in mind that customs, duties, taxes, or brokerage fees may be charged by your country or the carrier. These fees vary by country and carrier so we are not able to provide an estimate. Any additional charges that are incurred while importing our goods are the customer's responsibility.
WHAT IF MY ORDER IS LOST IN TRANSIT?
The tracking information that was provided when your order shipped will have the most up to date information on the whereabouts of your package. Please email us directly if your package seems to be lost in transit based on the tracking information.
DO YOU OFFER RETURNS?
We do not accept returns or exchanges on any of our goods. We do understand that things may shift around during the shipping process and can accommodate on a case by case basis. Please email us directly if you have received a damaged, incorrect, or missing good.
ARE YOU AN INTERNATIONAL CUSTOMER?
Please keep in mind that customs, duties, taxes, or brokerage fees may be charged by your country or the carrier. These fees vary by country and carrier so we are not able to provide an estimate. Any additional charges that are incurred while importing our goods are the customer's responsibility. If your order does not clear customs and is returned to us, then we will only be able to refund your order after the goods have safely been delivered back to our warehouse. Your refund will be for the amount of your order minus the cost of shipping and our warehouse's restocking fee.